Frequently Asked Questions
Everything you need to know about your home furniture experience.
What is the Nathan James 'Lifetime Warranty'?
We stand by our quality. All Nathan James products come with a lifetime manufacturer warranty covering defects in materials and workmanship to ensure your home stays beautiful for years to come.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days for your furniture to reach your doorstep.
What is your return policy?
If you don't love your new piece, you can return it within 90 days of purchase. We offer a 90-day money-back guarantee to ensure you are 100% satisfied with your home decor.
Is assembly difficult for Nathan James furniture?
No! We design our furniture for easy assembly. Every box includes clear instructions, and most pieces can be put together in under 30 minutes with minimal tools required.
Do you offer free shipping?
Yes, we provide free standard shipping on all orders within the contiguous United States, with no minimum purchase required.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our customer support team immediately. We will send out replacement parts or a full replacement at no extra cost to you.