Returns & Exchanges

At Nathan James, we take pride in our designer-inspired furniture and offer a 90-day return policy to ensure you are completely satisfied with your purchase. If your new piece doesn't fit your space or style, we'll help you make it right with a hassle-free return or exchange process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Carefully disassemble the furniture and place it back into its original packaging with all hardware and assembly instructions included.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of the box.

4

Drop Off or Schedule

Drop your package off at any authorized carrier location or schedule a home pickup to have your return sent back to our warehouse for processing.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing